Last Updated: 7 October 2025
1. Introduction
Serve & Disturb (“We”, “Us”, “Our”) is committed to protecting and respecting your privacy.
This policy explains what personal data we collect from you, how we use it, and your rights in relation to your data. It applies to all information collected through our website.
For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is Digital Playmakers Ltd of 18, Nine Acres, West Broyle, West Sussex, PO19 3GU.
2. The Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: Includes first name, last name, and title.
- Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
- Financial Data: Includes payment card details. (Note: We do not store full card details; they are processed securely by our payment provider, [e.g., Stripe, PayPal]).
- Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To perform the contract we are about to enter into or have entered into with you (e.g., to process and deliver your order).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where you have given us your consent (e.g., to receive marketing emails).
- Where we need to comply with a legal obligation.
4. Who We Share Your Personal Data With
We may have to share your personal data with the parties set out below for the purposes described in this policy:
- Payment Providers: Such as [e.g., Stripe, PayPal] to securely process your payments.
- Delivery and Courier Services: Such as [e.g., Royal Mail, DPD] to deliver your orders.
- Marketing and Email Platforms: Such as [e.g., Mailchimp, Klaviyo] to send you marketing communications, but only where you have consented.
- Website Analytics Providers: Such as Google Analytics to help us understand how our website is used.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide services to us.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
7. Your Legal Rights
Under data protection law, you have rights including:
- Right of access: You have the right to ask us for copies of your personal information.
- Right to rectification: You have the right to ask us to rectify information you think is inaccurate.
- Right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
- Right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
- Right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
To exercise any of these rights, please contact us at contact@serveanddisturb.co.uk.
8. Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information, please see our Cookie Policy.
9. How to Contact Us and Complain
If you have any questions about this privacy policy or our privacy practices, please contact us at:
- Email: contact@serveanddisturb.co.uk.
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).